Customer Care Manager

11Mar
Customer Care Manager – Female - ( 5 ) Posts / လစာ - ၅၀၀,၀၀၀ က်ပ္ ~ ၈၀၀,၀၀၀ က်ပ္

Location in : Hlaing
Salary Rang : 500000 - 800000

1)Customer Care Manager – Female - ( 5 ) Posts / လစာ - ၅၀၀,၀၀၀ က်ပ္ ~ ၈၀၀,၀၀၀ က်ပ္ / လွုိင္ၿမိဳ႕နယ္ ။ Job Description • Lead and manage Customer Service and call center team day-to-day scope of works • Plan schedules for the call center team and customer service team task assignments • Develop SOPs for the call center and customer service workflow procedures • Prepare customer complaints report to management team • Attend internal meeting with internal departments • Build rapport with customers and fulfill their needs • Provide training for the team members for career development • Manage and lead the team to achieve KPI of the department • Delegating customer enquiries to specific teams • Managing customers’ accounts • Managing a large number of incoming calls and emails • Managing and keeping a record of customer interaction and details of actions taken via phone calls or wale in customers • Maintains customer satisfaction by providing problem-solving resources • Accomplishes customer service human resource objectives by recruiting ,selecting ,training , and coaching employees • Implements production , productivity ,quality ,and customer-service standards • Develop surveys and forms focus groups • To manage social media channels for the complaints escalation • Contribute to team effort by accomplishing related results as needed • Other ad-hoc duties assigned by superior • Office Hours 9:00 AM to 5:30 PM • Sunday and Public Holiday Off Requirements • At least 2 years past work experience in customer service position or call center position • Patient and strong interpersonal skills to deal with customers • Experience in managing position is preferred • Presentable and high energy level . လွိဳင္​ၿမိဳ.နယ္​႐ွိ Engineering Company တြင္​တာဝန္​ထမ္​း​ေဆာင္​ ရပါမည္​။ GAS Recruitment ႏွင္႔ ခ်ိတ္ဆက္ထားေသာ လွုိင္ၿမိဳ႕နယ္တြင္ရွိေသာ Engineering Company တြင္ တာ၀န္ထမ္းေဆာင္ရန္ အထက္ပါ၀န္ထမ္းမ်ား အျမန္အလုိရွိသည္ ။ မွတ္ခ်က္ ။ ။ ေလ ်ာက္ထားလုိသည္႔ရာထူးမ်ားကို တစ္ပါတည္းေဖၚျပေပးၾကပါရန္ ႏွင္႔ CV Form မ်ားတြင္ Passport ဓာတ္ပံု တစ္ပါတည္း ထည့္သြင္းေပးပါရန္ေမတၱာရပ္ခံအပ္ပါသည္။ Email ျဖင့္လည္းေကာင္း၊ လူကိုယ္တိုင္လည္းေကာင္း လာေရာက္ ေလွ်ာက္ထားနိုင္ပါသည္။ Viber ျဖင္႔ CV ပုိ႔မည္ဆိုပါက ဓာတ္ပံုေသခ်ာ ၾကည္လင္ျပတ္သား စြာရုိက္၍ ေပးပို႔ေပးပါရန္ ေမတၱာရပ္ခံအပ္ပါသည္ ။ E-mail- gasrecruit.hr1@gmail.com, gasrecruit.hr7@gmail.com, gasrecruit.hr2@gmail.com, gasrecruit.cv@gmail.com Phone Number - 09- 977397705 , 09958103983, 09263121101, 09262223783 , 09262223784 , 09262223785 Viber Phone Number – 09977397705 , 09262223784 , 09263121101 ရုံးခန္းလိပ္စာ – ျခံအမွတ္ ( ၁၉ / ၁၃၀ ) ၊ ရတနာပံုေက ်ာင္းလမ္း ၊ ၉ မိုင္ ၊မရမ္းကုန္းျမိဳ႕နယ္ ။ ( ျပည္လမ္း ၊ ၉ မိုင္ မွတ္တုိင္တြင္ ဆင္းရန္ ။ Ocean North Point ႏွင္႔နီးပါသည္ ။ )


04Mar
Customer Care Manager – Female - ( 5 ) Posts / လစာ - ၅၀၀,၀၀၀ က်ပ္ ~ ၈၀၀,၀၀၀ က်ပ္

Location in : Hlaing
Salary Rang : 500000 - 800000

၁) Customer Care Manager – Female - ( 5 ) Posts / လစာ - ၅၀၀,၀၀၀ က်ပ္ ~ ၈၀၀,၀၀၀ က်ပ္ / လွုိင္ၿမိဳ႕နယ္ ။ Job Description • Lead and manage Customer Service and call center team day-to-day scope of works • Plan schedules for the call center team and customer service team task assignments • Develop SOPs for the call center and customer service workflow procedures • Prepare customer complaints report to management team • Attend internal meeting with internal departments • Build rapport with customers and fulfill their needs • Provide training for the team members for career development • Manage and lead the team to achieve KPI of the department • Delegating customer enquiries to specific teams • Managing customers’ accounts • Managing a large number of incoming calls and emails • Managing and keeping a record of customer interaction and details of actions taken via phone calls or wale in customers • Maintains customer satisfaction by providing problem-solving resources • Accomplishes customer service human resource objectives by recruiting ,selecting ,training , and coaching employees • Implements production , productivity ,quality ,and customer-service standards • Develop surveys and forms focus groups • To manage social media channels for the complaints escalation • Contribute to team effort by accomplishing related results as needed • Other ad-hoc duties assigned by superior • Office Hours 9:00 AM to 5:30 PM • Sunday and Public Holiday Off Requirements • At least 2 years past work experience in customer service position or call center position • Patient and strong interpersonal skills to deal with customers • Experience in managing position is preferred • Presentable and high energy level GAS Recruitment ႏွင္႔ ခ်ိတ္ဆက္ထားေသာ လွုိင္ၿမိဳ႕နယ္တြင္ရွိေသာ Engineering Company တြင္ တာ၀န္ထမ္းေဆာင္ရန္ အထက္ပါ၀န္ထမ္းမ်ား အျမန္အလုိရွိသည္ ။ မွတ္ခ်က္ ။ ။ ေလ ်ာက္ထားလုိသည္႔ရာထူးမ်ားကို တစ္ပါတည္းေဖၚျပေပးၾကပါရန္ ႏွင္႔ CV Form မ်ားတြင္ Passport ဓာတ္ပံု တစ္ပါတည္း ထည့္သြင္းေပးပါရန္ေမတၱာရပ္ခံအပ္ပါသည္။ Email ျဖင့္လည္းေကာင္း၊ လူကိုယ္တိုင္လည္းေကာင္း လာေရာက္ ေလွ်ာက္ထားနိုင္ပါသည္။ Viber ျဖင္႔ CV ပုိ႔မည္ဆိုပါက ဓာတ္ပံုေသခ်ာ ၾကည္လင္ျပတ္သား စြာရုိက္၍ ေပးပို႔ေပးပါရန္ ေမတၱာရပ္ခံအပ္ပါသည္ ။ E-mail- gasrecruit.hr1@gmail.com, gasrecruit.hr7@gmail.com, gasrecruit.hr2@gmail.com, gasrecruit.cv@gmail.com Phone Number - 09- 977397705 , 09958103983, 09263121101, 09262223783 , 09262223784 , 09262223785 Viber Phone Number – 09977397705 , 09262223784 , 09263121101 ရုံးခန္းလိပ္စာ – ျခံအမွတ္ ( ၁၉ / ၁၃၀ ) ၊ ရတနာပံုေက ်ာင္းလမ္း ၊ ၉ မိုင္ ၊မရမ္းကုန္းျမိဳ႕နယ္ ။ ( ျပည္လမ္း ၊ ၉ မိုင္ မွတ္တုိင္တြင္ ဆင္းရန္ ။ Ocean North Point ႏွင္႔နီးပါသည္ ။ )


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