Customer Care Manager
Customer Care Manager – Female - ( 5 ) Posts / လစာ - ၅၀၀,၀၀၀ က်ပ္ ~ ၈၀၀,၀၀၀ က်ပ္
1)Customer Care Manager – Female - ( 5 ) Posts / လစာ - ၅၀၀,၀၀၀ က်ပ္ ~ ၈၀၀,၀၀၀ က်ပ္ / လွုိင္ၿမိဳ႕နယ္ ။
Job Description
• Lead and manage Customer Service and call center team day-to-day scope of works
• Plan schedules for the call center team and customer service team task assignments
• Develop SOPs for the call center and customer service workflow procedures
• Prepare customer complaints report to management team
• Attend internal meeting with internal departments
• Build rapport with customers and fulfill their needs
• Provide training for the team members for career development
• Manage and lead the team to achieve KPI of the department
• Delegating customer enquiries to specific teams
• Managing customers’ accounts
• Managing a large number of incoming calls and emails
• Managing and keeping a record of customer interaction and details of actions taken via phone calls or wale in customers
• Maintains customer satisfaction by providing problem-solving resources
• Accomplishes customer service human resource objectives by recruiting ,selecting ,training , and coaching employees
• Implements production , productivity ,quality ,and customer-service standards
• Develop surveys and forms focus groups
• To manage social media channels for the complaints escalation
• Contribute to team effort by accomplishing related results as needed
• Other ad-hoc duties assigned by superior
• Office Hours 9:00 AM to 5:30 PM
• Sunday and Public Holiday Off
Requirements
• At least 2 years past work experience in customer service position or call center position
• Patient and strong interpersonal skills to deal with customers
• Experience in managing position is preferred
• Presentable and high energy level
. လွိဳင္ၿမိဳ.နယ္႐ွိ Engineering Company တြင္တာဝန္ထမ္းေဆာင္ ရပါမည္။
GAS Recruitment ႏွင္႔ ခ်ိတ္ဆက္ထားေသာ လွုိင္ၿမိဳ႕နယ္တြင္ရွိေသာ Engineering Company တြင္ တာ၀န္ထမ္းေဆာင္ရန္ အထက္ပါ၀န္ထမ္းမ်ား အျမန္အလုိရွိသည္ ။
မွတ္ခ်က္ ။ ။ ေလ ်ာက္ထားလုိသည္႔ရာထူးမ်ားကို တစ္ပါတည္းေဖၚျပေပးၾကပါရန္ ႏွင္႔ CV Form မ်ားတြင္ Passport ဓာတ္ပံု တစ္ပါတည္း ထည့္သြင္းေပးပါရန္ေမတၱာရပ္ခံအပ္ပါသည္။
Email ျဖင့္လည္းေကာင္း၊ လူကိုယ္တိုင္လည္းေကာင္း လာေရာက္ ေလွ်ာက္ထားနိုင္ပါသည္။
Viber ျဖင္႔ CV ပုိ႔မည္ဆိုပါက ဓာတ္ပံုေသခ်ာ ၾကည္လင္ျပတ္သား စြာရုိက္၍ ေပးပို႔ေပးပါရန္ ေမတၱာရပ္ခံအပ္ပါသည္ ။
E-mail- gasrecruit.hr1@gmail.com, gasrecruit.hr7@gmail.com, gasrecruit.hr2@gmail.com, gasrecruit.cv@gmail.com
Phone Number - 09- 977397705 , 09958103983, 09263121101, 09262223783 , 09262223784 , 09262223785
Viber Phone Number – 09977397705 , 09262223784 , 09263121101
ရုံးခန္းလိပ္စာ – ျခံအမွတ္ ( ၁၉ / ၁၃၀ ) ၊ ရတနာပံုေက ်ာင္းလမ္း ၊ ၉ မိုင္ ၊မရမ္းကုန္းျမိဳ႕နယ္ ။ ( ျပည္လမ္း ၊ ၉ မိုင္ မွတ္တုိင္တြင္ ဆင္းရန္ ။ Ocean North Point ႏွင္႔နီးပါသည္ ။ )
